The USA Pavilion at the Shanghai World Expo 2010 is now recruiting! We are offering an exciting number of positions across a variety of teams. Please visit our website at
www.usapavilion2010.com/jobs for the opportunity to be a part of the world’s biggest-ever event!
DOWNLOAD APPLICATION HERE >>
www.usapavilion2010.com/images/USAPAV_App.pdfMANAGEMENT POSITIONS
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Operations Manager - Start Approx: January 2010
Applications Close: November 18, 2009
Position Summary: Seeking a results driven individual with senior international event or venue management experience. Must have experience in staff management, supervising multiple teams, safety, risk management and proven capabilities in relation to customer service and satisfaction.
An appreciation of government environments plus exceptional communication skills and the ability to adopt a flexible and creative approach to achieving key objectives are essential. Experience in catering, food and beverage or retail would be highly regarded.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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Operations Duty Manager x 2 -Start Approx: March 2010
Applications Close: November 18, 2009
Position Summary: With international event or venue management experience and a proven ability to manage multiple teams, the Duty Manager will support the Operations Manager and be a key member of the team to ensure high quality Pavilion operations. Experience in catering, food and beverage or retail would be highly regarded.
Preferred Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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OPERATIONS & LOGISTICS
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Warehouse Manager - Start Approx: February 2010
Applications Close: November 18, 2009
Position Summary:This position requires a well organized and experienced Warehouse Manager who can co-ordinate multiple daily deliveries in and out of the USA Pavilion warehouse facility. Proven capabilities in creating a safe work environment along with accurately managing stock, conducting regular stock checks and developing reliable, structured and secure procedures are essential.
The warehouse facility will be an around-the-clock operation to meet the access requirements of the Expo site so the successful applicant must be able to display a flexible approach to meeting Pavilion demands.
Minimum Chinese Language Proficiency: Intermediate
Preferred English Language Proficiency: Intermediate
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Warehouse/Delivery Assistants x 4 - Start Approx: March 2010
Applications Close: November 18, 2009
Position Summary:The position will work closely with the Warehouse Manager to create a smooth running warehouse. Successful candidates will display pride in their work as well as being able to demonstrate reliability, an ability to work under pressure, support the Warehouse Manager and work as part of a team.
Minimum Chinese Language Proficiency: Basic
Minimum English Language Proficiency: Basic
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ADMINISTRATION
Finance Manager - Start Approx: January 2010
Applications Close: November 18, 2009
Position Summary:Working closely with senior management, we require an experienced finance professional to manage and maintain general accounting responsibilities including P&L reporting, expense and bank account reconciliation, ledger and invoices as well as preparing accurate financial reports.
Demonstrated capabilities will include an understanding of customer and client servicing plus strong administrative and organizational skills.
Minimum Chinese Language Proficiency: Intermediate
Preferred English Language Proficiency: Intermediate
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Payroll Co-ordinator - Start Approx: March 2010
Applications Close: November 18, 2009
Position Summary:This is a key position within the finance team and will require an experienced payroll officer with outstanding attention to detail. A good understanding of Chinese taxation and related labor laws are essential as is the ability to meet deadlines and maintain confidential records within a fast-paced office environment.
The successful candidate will have proven capabilities in preparing, processing, reconciling and distributing payroll for a large team including experience with handling employee inquiries.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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Finance Officer - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:Supporting the Pavilion finance team, it is essential for the successful candidate to have experience in planning and executing all financial transactions with 100% accuracy including processing invoices, payroll and cash reporting.
Demonstrated capabilities in effectively planning and executing all financial accounts and administration tasks and office duties in a professional and time efficient manner are essential.
Minimum Chinese Language Proficiency: Intermediate
Preferred English Language Proficiency: Intermediate
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Administration Officer x 2 - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:Supporting Pavilion management in administrative and operational duties, successful candidates will need to display a positive attitude towards tasks with a hands-on approach. Individuals will need to demonstrate their ability to communicate clearly and professionally with colleagues and suppliers and be highly organized and reliable with a flexible approach to achieving objectives.
Preferred Chinese Language Proficiency: Intermediate
Preferred English Language Proficiency: Intermediate
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KITCHEN & HOSPITALITY
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Executive Chef - Start Approx: January 2010
Applications Close: November 18, 2009
Position Summary:An Executive Chef with exceptional knowledge of USA foods, flavors and styles will be required to create and deliver innovative and exciting VIP menus.
Fully qualified and with several years experience in demanding and high quality kitchens, the successful candidate will have proven capabilities to manage and motivate a full kitchen team, work seamlessly with FOH teams and be able to work creatively with peers.
Preferred Chinese Language Proficiency: Basic
Minimum English Language Proficiency: Intermediate
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Retail Head Chef - Start Approx: January 2010
Applications Close: November 18, 2009
Position Summary:A Retail Head Chef will be required to create and deliver a special F&B menu reflective of USA foods, flavors and styles and provide a quality dining experience for customers.
The successful candidate will have several years experience in fast-paced, high volume kitchens, and proven capabilities to manage and motivate a full kitchen team. The Retail Head Chef will control food costs, maintain stock levels on a weekly basis and ensure a safe and clean kitchen.
Preferred Chinese Language Proficiency: Basic
Minimum English Language Proficiency: Intermediate
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Cooks x 12 - Start Approx: March 2010
Applications Close: November 18, 2009
Position Summary:The Pavilion requires enthusiastic cooks to work in both the VIP and retail kitchens. With industry experience, successful applicants will have a good understanding of high quality food preparation and presentation, stock management as well as having the ability to support the senior kitchen staff.
Successful applicants will be able to demonstrate experience in professional and fast-paced kitchens and a passion for fine produce.
Preferred Chinese Language Proficiency: Basic
Minimum English Language Proficiency: Intermediate
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Kitchen Hands x 25 - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:The Pavilion requires kitchen hands to work in both the VIP and retail kitchens and support chefs and cooks in creating a smooth running and effective kitchen. Successful candidates will display pride in their work as well as being able to demonstrate reliability, an ability to work under pressure, support the kitchen staff and work as part of a team.
Preferred Chinese Language Proficiency: Basic
Preferred English Language Proficiency: Basic
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Runners/Dishwashers x 17 - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:This position will work in both the VIP and retail kitchens and support chefs and cooks in creating a safe and clean kitchen. Successful candidates will display pride in their work as well as being able to demonstrate reliability, an ability to work under pressure, support the kitchen staff and work as part of a team.
Preferred Chinese Language Proficiency: Basic
Preferred English Language Proficiency: Basic
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Maitre d’ - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:With exemplary wait skills, the successful candidate will have an excellent understanding of fine dining customer service standards in both Chinese and USA function and entertainment environments. Managing a team of wait professionals, the Maitre d’ will lead by example with a hands-on approach while at the same time managing, motivating and training the wait team to deliver the highest standards.
An understanding of USA fine foods and wine is imperative as is a passion for the hospitality industry and ability to work with senior management and make a guest experience enjoyable and memorable.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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Functions Manager - Start Approx: January 2010
Applications Close: November 18, 2009
Position Summary:With strong management and communication skills, the successful candidate is responsible for managing VIP functions at the Pavilion. A hands-on approach is essential for this role and the position requires a team player, working closely with other managers and supervisors to ensure a five-star experience for all VIP guests.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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Functions Duty Manager x 2 - Start Approx: March 2010
Applications Close: November 18, 2009
Position Summary:Supporting the Functions Manager, the successful candidate will be involved in the management and coordination of the Pavilion’s VIP functions. The Duty Manager is responsible for VIP food and beverage stock levels and will assist the Functions Manager to execute seamlessly all VIP functions.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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Sommelier and Bar Manager - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:The successful applicant will have a passion for wine with in-depth knowledge of USA wines and other drinks. Candidates must be able to show previous experience in developing detailed wine lists along with the ability to make wine recommendations to match menu items.
Previous experience as a Sommelier is essential along with proven capabilities in cellar management and the ability to work co-operatively with chefs and maitre des in creating and delivering a full menu experience. The Pavilion’s Sommelier will also be required to manage all aspects of VIP bar activities including service.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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Waiters x 15 - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:Serving all the Pavilion's VIP guests, the wait team will have experience in waiting in both VIP and table-setting service function environments. Candidates must be team oriented as well as having good communication skills with an approachable, friendly and courteous attitude toward all guests.
A passion for the hospitality industry with good food and wine knowledge, especially of USA produce and brands, is imperative.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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Waiters x 15 - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:The successful applicant will have a passion for and a knowledge of USA wine, beer, and spirits.
Previous experience as a bartender is essential along with proven capabilities in beverage inventory stock management. The Pavilion’s bartenders will exhibit strong communications and interpersonal skills to deliver a first-class experience to all VIP guests.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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CUSTOMER SERVICE & RETAIL
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F&B Retail Manager - Start Approx: January 2010
Applications Close: November 18, 2009
Position Summary:Leading the Retail Food & Beverage team, the F&B Manager will be results driven with several years of retail experience either in China or the USA. Major event experience will be advantageous as will evidence of managing and motivating both FOH and BOH teams.
The F&B Manager will be required to work cooperatively with the Retail Head Chef and create a quality menu that is responsive to customer demands and focused on service and satisfaction. Experience in initiating and implementing creative retail marketing ideas will be highly advantageous.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Intermediate
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F&B Duty Manager x 2 - Start Approx: March 2010
Applications Close: November 18, 2009
Position Summary:Supporting the F&B Manager, the Duty Manager will be a key member of the team ensuring seamless transition from shift to shift and keeping the FOH & BOH teams motivated and productive. With retail F&B experience and a proven ability to work with suppliers in the co-ordination of quality and reliable deliveries, Duty Managers will ensure customer demands are met in a fast, friendly and efficient manner every day.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Basic
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Gift Store Manager - Start Approx: March 2010
Applications Close: November 18, 2009
Position Summary:The successful candidate will be results driven with several years of retail experience in China or the USA. Major event experience will be highly regarded. The Gift Store Manager will develop sales and marketing strategies that are responsive to customer demands and focused on service and consumer satisfaction. Experience in initiating and implementing creative retail marketing ideas will be highly advantageous.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Basic
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Gift Store Duty Manager x 2 - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:Working with the Gift Store Manager and the Gift Store team, Duty Managers should have retail merchandise experience, preferably in an event environment, with a good understanding of sales techniques and customer service
The ability to liaise with suppliers, maintain appropriate stock levels, showcase a well-presented store at all times and respond to customer needs is essential. Candidates will need to show capabilities in being able to achieve sales targets as well as evidence of a hands-on approach and the ability to lead by example.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Basic
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Customer Service – F&B x 36 - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:Integral to the success of the food outlet, the Pavilion's customer service team will need to be able to work well with others, take direction from management and develop excellent product knowledge that generates sales. With experience in retail and an ability to operate point of sale equipment, individuals will create a well presented and appealing environment that has a reputation for quality products and exceptional customer service.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Basic
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Sales Assistants – Gift Store x 18 - Start Approx: April 2010
Applications Close: November 18, 2009
Position Summary:The Gift Store will provide Expo visitors with the opportunity to further experience the USA and take home a souvenir from their visit. Successful applicants will be self motivated and flexible to the demands of Expo along with an appreciation of Chinese retail practices to ensure that every transaction is fast and friendly.
A proven ability to develop detailed product knowledge of Gift Store products is essential as is demonstrated skill in maintaining a well presented store.
Minimum Chinese Language Proficiency: Intermediate
Minimum English Language Proficiency: Basic
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SUBMITTING AN APPLICATION
Once you have identified a position for which you would like to apply, please complete the downloadable Application Form from this website. Please note that there is only one Application Form for all positions. We have provided both an English and Chinese version to download however please note that all answers must be provided in English.
If you wish to apply for more than one position you are required to complete a separate Application Form for each position. Please note that this includes providing a separate cover letter, photograph and resume.
We encourage you to read the Application Form very carefully and follow the instructions provided. Candidates who do not respond to all questions and who do not provide the required support documentation may not be considered.
All applications must be submitted via mail and must arrive no later than the closing date as outlined under each Position Summary on this website. Applications must be sent to IVG’s address in Shanghai as directed on the Application Form.
Individuals interested in working at the USA Pavilion should frequently check this website for any updates in relation to recruitment opportunities or the application process.
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SHORTLISTING CANDIDATES
Interest in working at the USA Pavilion has been very positive and IVG expects to receive many Application Forms for the positions advertised.
For this reason IVG will not be responding to individual inquiries, however, if there is a topic of general interest we will update content on the website for all potential candidates to review.
IVG will advise all applicants who are shortlisted for first round interviews in late November 2009.
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PART-TIME AND VOLUNTEER WORK
IVG is also interested in hearing from people who may like to undertake part-time work, internships or volunteer work at the USA Pavilion.
For this reason IVG will not be responding to individual inquiries, however, if there is a topic of general interest we will update content on the website for all potential candidates to review.
Should you be interested in such opportunities, please send your resume and cover letter to
usapavilionrecruitment@ivgroup.org